Refund & Cancellation Policy
Last updated: August 2026 · Draft — pending legal review
1. Cancelling a booking
| Pass type | Free cancellation window | After that window |
|---|---|---|
| Day pass | Up to 24 hours before your booked visit | Non-refundable |
| Week pass | Up to 48 hours before your booked start date | Non-refundable |
To cancel, contact us at hello@wetravelfit.com with your booking reference. Refunds for eligible cancellations are returned to your original payment method, typically within 5–10 business days.
2. No-shows
If you don't attend your booked session and haven't cancelled within the free cancellation window above, the booking is treated as used and is non-refundable.
3. Gym-side issues
If a partner gym is closed, unable to honor your booking, or significantly fails to provide what was listed (for example, the facility is unexpectedly shut for the day), you're entitled to a full refund or, where available, a free rebooking at a comparable gym. Contact us as soon as possible after the issue occurs so we can resolve it with the gym directly.
4. Disputes
If you believe a charge was incorrect or a refund wasn't processed properly, email hello@wetravelfit.com with your booking reference and we'll investigate. We aim to respond to all refund and dispute queries within 3 business days.
5. Changes to this policy
We may adjust these windows and terms as we move from preview to full launch and gather real booking data. Material changes will be reflected in the "last updated" date above.
6. Contact
Questions about a specific booking or this policy can be sent to hello@wetravelfit.com.